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El factor Fred: Ponerle pasion a lo que usted hace puede convertir lo ordinario en lo extraordinario (Spanish Edition), by Mark Sanborn

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Aproveche la oportunidad de ser extraordinario.Existen personas que con su inagotable entusiasmo por la vida logran inspirar en otros esa chispa de pasi�n que los motiva a superarse. El conferencista motivacional Mark Sanborn conoci� a una persona as�, y en el libro El factor Fred nos relata la verdadera historia de Fred, un cartero que logr� hacer que un empleo comœn se convirtiera en una profesi�n extraordinaria al realizar su trabajo con pasi�n, simpat�a y m�xima consideraci�n por sus clientes. En El factor Fred, Sanborn le brinda los cuatro principios que le ayudar�n a destacarse en el trabajo y en la vida:C�mo tener un impacto positivo todos los d�asC�mo forjar lazos con personas que le ayudar�n a alcanzar el �xitoC�mo crear valor para usted y los dem�s sin gastar un centavoC�mo reinventarse con frecuencia�Desea darle a su vida un renovado sentido de energ�a y creatividad para poder alcanzar nuevos niveles de �xito? Al seguir estos principios, usted tambi�n podr� convertirse en un “Fred” que ve en los momentos ordinarios de la vida oportunidades para marcar una diferencia en el mundo. El factor Fred le ense�a c�mo lograrlo.

• Sales Rank: #813089 in Books
• Brand: Brand: Vintage
• Published on: 2007-02-13
• Released on: 2007-02-13
• Original language: English
• Number of items: 1
• Dimensions: 7.99" h x .35" w x 5.14" l, .30 pounds
• Binding: Paperback
• 128 pages

Features

• Used Book in Good Condition

About the Author
Mark Sanborn, autor de fama internacional de varios bestsellers, fue admitido al Sal�n de la Fama de los Conferencistas a una edad excepcionalmente temprana. �l es el presidente de Sanborn and Associates, Inc., una entidad que ofrece programas sobre liderazgo. Mark ha dado conferencias sobre liderazgo, cambio, trabajo en equipo, servicio al cliente y motivaci�n a todo lo largo y ancho de los Estados Unidos y en otros once pa�ses. Entre sus clientes se cuentan empresas de Fortune 500, universidades, asociaciones e iglesias. Mark y su familia viven cerca de Denver, Colorado.

Excerpt. � Reprinted by permission. All rights reserved.
1El primer FredHaz de cada dia una obra maestra.--JOSHUA WOODEN, padre de John WoodenConoci a "Fred" justo despues de comprar mi primera casa, que fue construida en 1928 en una hermosa zona de la ciudad de Denver llamada Washington Park. Pocos dias despues de mudarme, oi que alguien llamaba a la puerta. Al abrir, vi a un cartero en el porche."Buenos dias, senor Sanborn", me dijo alegremente. "Mi nombre es Fred y soy el cartero encargado de este sector. Me he detenido para presentarme y darle la bienvenida a esta vecindad. Tambien quisiera saber un poco sobre usted y su trabajo".Fred era un hombre de complexion y estatura medianas, y tenia un pequeno bigote. Aun cuando su aspecto no era especial, irradiaba sinceridad y calidez.Yo estaba un poco sorprendido. Como la mayoria de la gente, habia recibido cartas y todo tipo de correspondencia durante anos, pero nunca habia tenido esa clase de encuentro personal con el cartero. La actitud de ese hombre me impresiono enormemente."Soy conferencista profesional. No tengo un verdadero trabajo", le dije en broma."Entonces, seguramente viaja a menudo", dijo Fred."Asi es. Viajo entre 160 y 200 dias al ano".Con un gesto que denotaba interes, Fred continuo. "Si me permite conocer su programa de viajes, guardare su correo y solo se lo entregare cuando este en casa".El ofrecimiento de Fred me dejo asombrado, pero le dije que ese esfuerzo no era necesario. ".Por que no deja el correo, sencilla-mente, en el buzon que hay a la entrada de la casa?", le sugeri. "Yo lo recogere cuando regrese de cada viaje".Frunciendo el ceno y negando con la cabeza, Fred dijo: "Senor Sanborn, los ladrones son muy listos. Ellos saben que el correo acumulado en un buzon significa que el dueno de casa no esta en la ciudad. Usted podria ser victima de un robo". .Fred se preocupaba por mi correspondencia mas que yo! Lo que habia dicho tenia sentido. Al fin y al cabo, el era el profesional en ese terreno."Lo que puedo hacer es no llenar demasiado el buzon, para que no se abra", continuo Fred. "Asi, nadie se dara cuenta de que usted no esta. Y dejare entre la puerta de malla metalica y la puerta principal lo que no quepa en el buzon. Nadie advertira que esta alli. Y si ese sitio se llena demasiado, guardare el resto hasta que usted regrese".En ese punto ya habia empezado a preguntarme: .Realmente este tipo trabaja para el Servicio Postal de los Estados Unidos? .Sera que este vecindario tiene su propio sistema de distribucion de correo? Pero como las sugerencias de Fred eran tan fantasticas, le dije que estaba de acuerdo.Dos semanas despues regrese a casa de un viaje. Cuando iba a introducir la llave en la puerta principal, note que faltaba el tapete de la entrada. .Se estarian robando estos pequenos tapetes los ladrones? Entonces lo vi en un rincon del porche y note que ocultaba algo. Cuando lo levante, encontre una nota de -- .de quien mas podria ser? -- .Fred! Al leer su mensaje, me entere de lo que habia sucedido. Durante mi ausencia, otro cartero habia dejado un paquete dirigido a mi en una direccion equivocada, no muy lejos de mi casa. Cuando Fred se dio cuenta de la equivocacion, recogio el paquete, lo llevo a mi casa, le coloco la nota y luego lo cubrio con el tapete para que pasara inadvertido.Asi que Fred no se limitaba a repartir el correo, sino que .tambien corregia los errores que cometian los funcionarios de otros servicios postales!Todas las acciones de Fred me impresionaron. Como conferencista profesional, se cuan facil es encontrar ejemplos de lo que esta "mal hecho" en el campo del servicio al cliente y, en general, en los negocios. En cambio, es mucho mas dificil encontrar ejemplos de lo que esta "bien hecho" o de lo que es digno de elogio. Sin embargo, ahi estaba Fred, mi cartero, un ejemplo inmejorable de lo que es el servicio personalizado, y un modelo para todos los que aspiren a marcar una diferencia en su trabajo.Comence a utilizar mis experiencias con Fred para ilustrar las conferencias y los seminarios que dicto a lo largo y ancho del pais. Todos los asistentes se sentian cautivados y querian conocer mas detalles acerca de el, independientemente de que trabajaran en el sector industrial, en alta tecnologia o en el area de la salud.De regreso en Denver, yo tenia de vez en cuando la oportunidad de contarle a Fred cuan inspirador era su trabajo para otras personas. Le conte, por ejemplo, sobre una mujer que estaba sumamente desmotivada pues, a pesar de trabajar duro, su jefe nunca le dirigia una palabra de aliento o reconocimiento. Ella me habia enviado una nota en la que decia que el ejemplo de Fred la habia motivado a "no darse por vencida" y a continuar haciendo lo que sabia en el fondo de su corazon era lo correcto, sin importar si obtenia o no la aprobacion de su jefe.Tambien comparti con Fred una experiencia muy especial. Al terminar una conferencia, un gerente me confeso que acababa de reconocer que, desde muy joven, su meta profesional habia sido "convertirse en un Fred". El creia que, en cualquier negocio o profesion, la meta de todos los hombres y mujeres deberia ser la excelencia y la calidad.Me dio muchisimo gusto contarle a mi cartero que varias companias habian creado el "Premio Fred" para los empleados que demostraran en el trabajo su caracteristico espiritu de servicio, innovacion y compromiso.Y, como si lo anterior fuera poco, una admiradora de Fred le envio, a mi direccion, una caja de galletas hechas por ella en casa.La primera Navidad despues de conocer a Fred, quise agradecerle mas formalmente su increible manera de servirme y le deje un regalo en el buzon. Al dia siguiente encontre alli mismo una carta distinta a todas. El sobre tenia estampilla, pero carecia de matasello. Al fijarme en el nombre del remitente, vi que era de Fred el Cartero.Fred sabia que era ilegal dejar en los buzones sobres estampillados pero sin matasellar. Por eso, aunque el mismo lo habia llevado desde su casa hasta la mia, habia hecho lo correcto: le habia colocado una estampilla.Su carta decia: "Estimado senor Sanborn: Gracias por pensar en mi en esta Navidad. Me enorgullece mucho saber que usted habla de mi en sus seminaries y espero seguir prestando un servicio excepcional. Atentamente, Fred el Cartero".Durante los diez anos siguientes, Fred desempeno su trabajo de una manera extraordinaria. Yo sabia que dias el no habia estado encargado de mi calle por la forma como se apilaba el correo en mi buzon. Cuando el estaba a cargo, yo encontraba mi correspondencia cuidadosamente organizada.Pero eso no era todo. El tambien se interesaba por mi. Un dia en que me encontraba cortando el cesped, un vehiculo se detuvo en la calle. El conductor bajo la ventanilla y una conocida voz saludo: "Buenos dias, senor Sanborn. .Como le fue en su viaje?"Era Fred. Aunque no estaba de servicio, habia decidido dar una vuelta por mi vecindario.Tras observar la actitud de Fred y su singular forma de actuar, llegue a la conclusion de que el, y la manera como realiza su trabajo, son un simbolo de la excelencia en el siglo XXI. Tanto el como los muchos otros Freds que he conocido y que me han prestado algun servicio desde sus numerosas y diferentes profesiones, me sirvieron de inspiracion para escribir El factor Fred. Este libro conriene las sencillas pero profundas lecciones que todos los Freds del mundo me han ensenado.Cualquier persona puede ser un Fred, .Incluso usted! Y el resultado de convertirse en un Fred no se limita a lograr exitos en el trabajo. En la vida personal tambien se experimentan cambios extraordinarios.2La filosofia de vida de un FredHagas lo que hagas, hazlo bien.-- ABRAHAM LINCOLNA lo largo de este libro me referire con frecuencia a conceptos que, en mi opinion, constituyen la esencia del factor Fred. Como la verdad es transferible, esos conceptos se pueden aplicar a nuestra vida personal y laboral. A continuacion expondre, de manera resumida, los cuatro principios que aprendi de Fred el Cartero. Considero que independientemente de la profesion, la situacion y el momento, todo el mundo puede poner-los en practica.Principio 1: Todos, Sin Excepcion, Marcamos Una DiferenciaNo importa cuan grande y eficiente o, incluso, cuan ineficiente es una empresa. Un solo individuo puede hacer la diferencia. Por ejemplo, usted. Un empleador mediocre no solo puede obstaculizar un desempeno excepcional, sino que puede hacer caso omiso de este y no propiciarlo. O un empleador excelente puede capacitar a sus empleados para que su desempeno sea excepcional, y luego recompensarlos. Pero, ante todo, el empleado es el unico que puede decidir hacer su trabajo de una manera extraordinaria, sean cuales sean las circunstancias.Piense en lo que sigue. .Le interesa aportar algo positivo a sus clientes y companeros de trabajo o solo le interesa sacar provecho de ellos? .Contribuye usted a que su organization se acerque a sus metas o a que se aleje de ellas? .Hace su trabajo de cualquier modo o de una manera excepcional? .Aligera usted la carga de sus companeros o la hace mas pesada? .Es usted de esas personas que motivan a los demas o, por el contrario, de las que con su negativismo generan desaliento?Nadie puede impedirle elegir ser excepcional. Al fin y al cabo, lo unico que cuenta es la diferencia que usted marque.Gracias a sus muchos anos de experiencia en liderazgo, Fred Smith, el conocido autory lider empresarial, ha llegado a la conclusion de que "la mayoria de la gente desea con todas sus fuerzas sentirse valiosa".Estoy de acuerdo. Pensemos en el ejemplo de Fred el Cartero. Mientras que muchos individuos piensan que repartir correo es una labor pesada y monotona, Fred siempre ha tomado ese trabajo como una oportunidad para hacer mas facil y agradable la vida de sus clientes. El eligio marcar una diferencia positiva.Martin Luther King, Jr. dijo: "Si un hombre esta destinado a ser barrendero, debe barrer las calles tan impecablemente como Miguel Angel pinto, o como Beethoven compuso su musica o como Shakespeare escribio sus poemas. Debe hacer su oficio tan bien, que en el cielo y en la Tierra todos digan: 'Aqui vivio un barrendero de calles que hizo bien su trabajo'.Fred el Cartero entendia esto. El es una prueba de que no existen trabajos insignificantes ni ordinarios cuando personas valiosas y extraordinarias los realizan.Los politicos suelen decir que el trabajo dignifica al hombre y yo estoy de acuerdo con esta afirmacion. Es importante tener trabajo y los medios para mantenerse y mantener a la familia. Pero esta es apenas la mitad de la ecuacion. En lo que no se ha puesto suficiente enfasis es en que las personas dignifican el trabajo. No existen trabajos insignificantes, sino personas que se sienten insignificantes realizando su trabajo. Quizas por ese motivo B. C. Forbes, el legendario fundador de la revista Forbes, dijo: "Produce mas satisfaccion y reconocimiento ser un camionero de primera clase que un ejecutivo de quinta clase".He conocido taxistas con mas empeno en hacer bien su trabajo que algunos gerentes del mas alto nivel, a quienes esforzarse los tiene sin cuidado. Mientras que la posicion nunca determina el desempeno, el desempeno definitivamente determina la posicion en la vida. Esto se debe a que la posicion se basa en resultados mas que en intenciones. Se trata de actuar mas que de hablar.Sobresalir conlleva dificultades frente a quienes se contentan con formar parte del monton. Soportar la critica de quienes se sienten amenazados por nuestros logros no depende del titulo, sino de la actitud. Cuanto mas valioso sea usted para la gente, es decir, cuanto mas valor genere en su trabajo o en sus interacciones, tanto mas exitoso sera. Un factor clave para la satisfaccion profesional es hacer las cosas de la mejor manera posible, sin reparar en la recompensa, el apoyo o el reconocimiento.Principio 2: El Exito Se Basa En Las RelacionesDurante toda mi vida, el Servicio Postal de los Estados Unidos se ha encargado de colocar en el buzon de mi casa la correspondencia dirigida a mi. Esto significa que he recibido justo lo que se puede esperar de la tarifa postal; nada mas, nada menos.En cambio, el servicio que he recibido de Fred el Cartero ha sido superior en muchos sentidos, el mas importante de los cuales ha sido mi relacion con el. Esta relacion ha sido distinta de la que he tenido con los demas carteros, antes o despues de llegar Fred a mi vida. De hecho, el es el unico con el que he mantenido una relacion personal.No es dificil captar por que Fred se ha destacado sobre todos los demas carteros. Las personas indiferentes prestan un servicio impersonal. El servicio se vuelve personalizado cuando existe una relacion entre el proveedor y el cliente. Fred dedico tiempo a conocerme y a conocer mis necesidades y preferencias. Luego, utilizo esa informacion para prestar un servicio mejor del que yo jamas habia recibido. .Es usted capaz de hacer lo mismo?Fred es la prueba de que, en cualquier trabajo o negocio, el objetivo mas importante es construir buenas relaciones con la gente. Esto se debe a que la calidad de la relacion determina la calidad del producto o del servicio. Por eso.los lideres tienen exito cuando reconocen que sus empleados son humanos;.la tecnologia tiene exito cuando reconoce que los usuarios son humanos; y.los empleados como Fred el Cartero tienen exito cuando reconocen que su trabajo implica interactuar con seres humanos.Principio 3: Debemos Crear Valor Continuamente Para Los Demas Sin Que Cueste Un Centavo.Suele quejarse usted de que no tiene suficiente dinero? .O la capacitacion necesaria? .O las oportunidades adecuadas? En otras palabras, considera que carece de los recursos necesarios para desempenarse a un nivel mas alto?Piense en Fred. .De que recursos disponia el? De un sencillo uniforme azul y una bolsa repleta de correo. .De nada mas! No obstante, recorria las calles de un lado a otro con su corazon y su mente enfocados en las posibilidades. Su imaginacion le permitia generar valor para sus clientes sin gastar un solo centavo. Sencillamente, pensaba mas y con mayor creatividad que otros carteros.Al actuar asi, Fred llego a dominar la habilidad mas importante del siglo XXI desde el punto de vista del trabajo: crear valor para los clientes sin invertir mas dinero.Usted tambien puede reemplazar el dinero con imaginacion. El objetivo no es gastar mas que sus competidores, sino pensar mejor que ellos.He conocido a muchas personas preocupadas por la posibilidad de perder su empleo como resultado de los recortes de personal, y siempre les digo que dejen de preocuparse.

Most helpful customer reviews

1 of 1 people found the following review helpful.
Great short read!
By B Tata
Great little book with some very important concepts to remember and use both in your personal and career life. Recommend this book to anyone who needs inspiration, or to look at their work from a different perspective!

1 of 1 people found the following review helpful.
Interesante
By GONZALO
Considero que es un libro que presenta buenas recomendaciones para aplicar en lo referente al Servicio y c�mo una persona puede aprender a aplicarlo en su vida para sus situaciones personales y en las empresas.

1 of 1 people found the following review helpful.
Cambia o te cambian
By Luis Oliveros H
Excelente, pr�ctico y revelador confronta la actitud pasiva de las persona y abre su mente a nuevas opciones de vida

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Found worldwide from Alaska to Australasia, Toxoplasma gondii knows no geographic boundaries. The protozoan is the source of one of the most common parasitic infections in humans, livestock, companion animals, and wildlife, and has gained notoriety with its inclusion on the list of potential bioterrorism microbes. In the two decades since the publication of the first edition of Toxoplasmosis of Animals and Humans there has been an explosion of knowledge concerning T. gondii and toxoplasmosis. Still used extensively as a cell model, its genome has recently been published making it a subject of even greater scientific interest. Keeping the organizational style that made the previous edition so popular and usable, this second edition has been completely revised and updated.

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• Expanded information on the cultivation, maintenance, and preservation of T. gondii
• Expanded information on the cell biology and molecular biology of the parasite
• Reviews all literature from the past 20 years for each domestic animal
• Summarizes information on the worldwide prevalence of toxoplasmosis in pregnant women and the devastating disease it can cause in newborn

Written by one of the pioneers of the field, the book provides unique information on all known host types for this parasite. It distills the voluminous and potentially confusing scientific literature that has grown geometrically in the 20 years since the publication of the first edition into a comprehensive resource. The single author approach ensures a strong foundation in the biology and a seamless integration of topics.

The new edition of this groundbreaking work is the only volume to cover toxoplasmosis of animals and humans thoroughly in one source. It supplies an entry point to further research by cutting through the morass of literature to identify the most relevant references.

• Sales Rank: #3245659 in Books
• Published on: 2009-11-11
• Original language: English
• Number of items: 1
• Dimensions: 10.00" h x .80" w x 7.00" l, 1.65 pounds
• Binding: Hardcover
• 336 pages

Review

"… this textbook will be an invaluable resource for graduate students. This textbook will also he an excellent addition to the libraries of all veterinary schools and medical schools as well as the library of anyone interested in the dpicotnplexa."
―Veterinary Medical Association (JAVMA), June 2011, VOL 238, # 12

About the Author
USDA/ARS, Beltsville, Maryland, USA

Most helpful customer reviews

1 of 1 people found the following review helpful.
A very useful book
By Marcia Attias
For anyone interedted in studying this parasite. It is very complete and states all the knowledge on the behavior of toxoplasma in different hosts, specially the feline. Well written, in a way to make easier for everyone in the field to work on the subject.

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[G117.Ebook] PDF Ebook The Underground Railroad (National Book Award Winner) (Oprah's Book Club): A Novel, by Colson Whitehead

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The National Book Award Winner and #1 New York Times bestseller from Colson Whitehead, a magnificent tour de force chronicling a young slave's adventures as she makes a desperate bid for freedom in the antebellum South

Cora is a slave on a cotton plantation in Georgia. Life is hell for all the slaves, but especially bad for Cora; an outcast even among her fellow Africans, she is coming into womanhood—where even greater pain awaits. When Caesar, a recent arrival from Virginia, tells her about the Underground Railroad, they decide to take a terrifying risk and escape. Matters do not go as planned—Cora kills a young white boy who tries to capture her. Though they manage to find a station and head north, they are being hunted.
� � �In Whitehead’s ingenious conception, the Underground Railroad is no mere metaphor—engineers and conductors operate a secret network of tracks and tunnels beneath the Southern soil. Cora and Caesar’s first stop is South Carolina, in a city that initially seems like a haven. But the city’s placid surface masks an insidious scheme designed for its black denizens. And even worse: Ridgeway, the relentless slave catcher, is close on their heels. Forced to flee again, Cora embarks on a harrowing flight, state by state, seeking true freedom.
� � �Like the protagonist of�Gulliver’s Travels,�Cora encounters different worlds at each stage of her journey—hers is an odyssey through time as well as space. As Whitehead brilliantly re-creates the unique terrors for black people in the pre–Civil War era, his narrative seamlessly weaves the saga of America from the brutal importation of Africans to the unfulfilled promises of the present day.�The Underground Railroad�is at once a kinetic adventure tale of one woman’s ferocious will to escape the horrors of bondage and a shattering, powerful meditation on the history we all share.

• Sales Rank: #78 in Books
• Published on: 2016-08-02
• Released on: 2016-08-02
• Original language: English
• Number of items: 1
• Dimensions: 9.50" h x 1.10" w x 6.30" l, .0 pounds
• Binding: Hardcover
• 320 pages

Review
WINNER OF THE 2016 NATIONAL BOOK AWARD �

#1 NEW YORK TIMES BESTELLER

“Get it, then get another copy for someone you know because you are definitely going to want to talk about it once you read that heart-stopping last page.”
--Oprah Winfrey (Oprah's Book Club 2016 Selection)

“[A] potent, almost hallucinatory novel... It possesses the chilling matter-of-fact power of the slave narratives collected by the Federal Writers’ Project in the 1930s, with echoes of Toni Morrison’s Beloved, Victor Hugo’s Les Mis�rables, Ralph Ellison’s Invisible Man, and brush strokes borrowed from Jorge Luis Borges, Franz Kafka and Jonathan Swift…He has told a story essential to our understanding of the American past and the American present.”
--Michiko Kakutani, The New York Times
�
“[T]hink�Toni Morrison�(Beloved),�Alex Haley�(Roots); think�12 Years a Slave…[A]n electrifying novel…a great adventure tale, teeming with memorable characters…Tense, graphic, uplifting and informed, this is a story to share and remember.”
--People, (Book of the Week)
�
"With this novel, Colson Whitehead proves that he belongs on any short list of America's greatest authors--his talent and range are beyond impressive and impossible to ignore. The Underground Railroad�is an American masterpiece, as much a searing document of a cruel history as a uniquely brilliant work of fiction."
--Michael Schaub, NPR

“Far and away the most anticipated literary novel of the year, The Underground Railroad marks a new triumph for Whitehead…[A] book that resonates with deep emotional timbre. The Underground Railroad reanimates the slave narrative, disrupts our settled sense of the past and stretches the ligaments of history right into our own era...The canon of essential novels about America's peculiar institution just grew by one.”
--Ron Charles, Washington Post

About the Author
Colson Whitehead is the�New York Times�bestselling author of�The Noble Hustle,�Zone One,�Sag Harbor,�The Intuitionist,�John Henry Days,�Apex Hides the Hurt, and one collection of essays,�The Colossus of New York. A Pulitzer Prize finalist and a recipient of MacArthur and Guggenheim fellowships, he lives in New York City.

Excerpt. � Reprinted by permission. All rights reserved.
THE first time Caesar approached Cora about running north, she said no.
This was her grandmother talking. Cora’s grandmother had never seen the ocean before that bright afternoon in the port of Ouidah and the water dazzled after her time in the fort’s dungeon. The dungeon stored them until the ships arrived. Dahomeyan raiders kidnapped the men first, then returned to her village the next moon for the women and children, marching them in chains to the sea two by two. As she stared into the black doorway, Ajarry thought she’d be reunited with her father, down there in the dark. The survivors from her village told her that when her father couldn’t keep the pace of the long march, the slavers stove in his head and left his body by the trail. Her mother had died years before.
Cora’s grandmother was sold a few times on the trek to the fort, passed between slavers for cowrie shells and glass beads. It was hard to say how much they paid for her in Ouidah as she was part of a bulk purchase, eighty-eight human souls for sixty crates of rum and gunpowder, the price arrived upon after the standard haggling in Coast English. Able-bodied men and child- bearing women fetched more than juveniles, making an individual accounting difficult.
The Nanny was out of Liverpool and had made two previous stops along the Gold Coast. The captain staggered his purchases, rather than find himself with cargo of singular culture and disposition. Who knew what brand of mutiny his captives might cook up if they shared a common tongue. This was the ship’s final port of call before they crossed the Atlantic. Two yellow-haired sailors rowed Ajarry out to the ship, humming. White skin like bone.
The noxious air of the hold, the gloom of confinement, and the screams of those shackled to her contrived to drive Ajarry to madness. Because of her tender age, her captors did not immedi- ately force their urges upon her, but eventually some of the more seasoned mates dragged her from the hold six weeks into the pas- sage. She twice tried to kill herself on the voyage to America, once by denying herself food and then again by drowning. The sailors stymied her both times, versed in the schemes and inclinations of chattel. Ajarry didn’t even make it to the gunwale when she tried to jump overboard. Her simpering posture and piteous aspect, recognizable from thousands of slaves before her, betrayed her intentions. Chained head to toe, head to toe, in exponential misery.
Although they had tried not to get separated at the auction in Ouidah, the rest of her family was purchased by Portuguese trad- ers from the frigate Vivilia, next seen four months later drifting ten miles off Bermuda. Plague had claimed all on board. Authori- ties lit the ship on fire and watched her crackle and sink. Cora’s grandmother knew nothing about the ship’s fate. For the rest of her life she imagined her cousins worked for kind and generous masters up north, engaged in more forgiving trades than her own, weaving or spinning, nothing in the fields. In her stories, Isay and Sidoo and the rest somehow bought their way out of bondage and lived as free men and women in the City of Pennsylvania, a place she had overheard two white men discuss once. These fantasies gave Ajarry comfort when her burdens were such to splinter her into a thousand pieces.
The next time Cora’s grandmother was sold was after a month in the pest house on Sullivan’s Island, once the physicians certified�her and the rest of the Nanny’s cargo clear of illness. Another busy day on the Exchange. A big auction always drew a colorful crowd. Traders and procurers from up and down the coast converged on Charleston, checking the merchandise’s eyes and joints and spines, wary of venereal distemper and other afflictions. Onlook- ers chewed fresh oysters and hot corn as the auctioneers shouted into the air. The slaves stood naked on the platform. There was a bidding war over a group of Ashanti studs, those Africans of renowned industry and musculature, and the foreman of a lime- stone quarry bought a bunch of pickaninnies in an astounding bargain. Cora’s grandmother saw a little boy among the gawk- ers eating rock candy and wondered what he was putting in his mouth.
Just before sunset an agent bought her for two hundred and twenty-six dollars. She would have fetched more but for that sea- son’s glut of young girls. His suit was made of the whitest cloth she had ever seen. Rings set with colored stone flashed on his fin- gers. When he pinched her breasts to see if she was in flower, the metal was cool on her skin. She was branded, not for the first or last time, and fettered to the rest of the day’s acquisitions. The coffle began their long march south that night, staggering behind the trader’s buggy. The Nanny by that time was en route back to Liverpool, full of sugar and tobacco. There were fewer screams belowdecks.
You would have thought Cora’s grandmother cursed, so many times was she sold and swapped and resold over the next few years. Her owners came to ruin with startling frequency. Her first mas- ter got swindled by a man who sold a device that cleaned cotton twice as fast as Whitney’s gin. The diagrams were convincing, but in the end Ajarry was another asset liquidated by order of the magistrate. She went for two hundred and eighteen dollars in a hasty exchange, a drop in price occasioned by the realities of the�local market. Another owner expired from dropsy, whereupon his widow held an estate sale to fund a return to her native Europe, where it was clean. Ajarry spent three months as the property of a Welshman who eventually lost her, three other slaves, and two hogs in a game of whist. And so on.
Her price fluctuated. When you are sold that many times, the world is teaching you to pay attention. She learned to quickly adjust to the new plantations, sorting the nigger breakers from the merely cruel, the layabouts from the hardworking, the inform- ers from the secret-keepers. Masters and mistresses in degrees of wickedness, estates of disparate means and ambition. Sometimes the planters wanted nothing more than to make a humble living, and then there were men and women who wanted to own the world, as if it were a matter of the proper acreage. Two hundred and forty-eight, two hundred and sixty, two hundred and seventy dollars. Wherever she went it was sugar and indigo, except for a stint folding tobacco leaves for one week before she was sold again. The trader called upon the tobacco plantation looking for slaves of breeding age, preferably with all their teeth and of pliable disposi- tion. She was a woman now. Off she went.
She knew that the white man’s scientists peered beneath things to understand how they worked. The movement of the stars across the night, the cooperation of humors in the blood. The temper- ature requirements for a healthy cotton harvest. Ajarry made a science of her own black body and accumulated observations. Each thing had a value and as the value changed, everything else changed also. A broken calabash was worth less than one that held its water, a hook that kept its catfish more prized than one that relinquished its bait. In America the quirk was that people were things. Best to cut your losses on an old man who won’t survive a trip across the ocean. A young buck from strong tribal stock got customers into a froth. A slave girl squeezing out pups was like�a mint, money that bred money. If you were a thing—a cart or a horse or a slave—your value determined your possibilities. She minded her place.
Finally, Georgia. A representative of the Randall plantation bought her for two hundred and ninety-two dollars, in spite of the new blankness behind her eyes, which made her look simple- minded. She never drew a breath off Randall land for the rest of her life. She was home, on this island in sight of nothing.
Cora’s grandmother took a husband three times. She had a pre- dilection for broad shoulders and big hands, as did Old Randall, although the master and his slave had different sorts of labor in mind. The two plantations were well-stocked, ninety head of nig- ger on the northern half and eighty-five head on the southern half. Ajarry generally had her pick. When she didn’t, she was patient.
Her first husband developed a hankering for corn whiskey and started using his big hands to make big fists. Ajarry wasn’t sad to see him disappear down the road when they sold him to a sugar- cane estate in Florida. She next took up with one of the sweet boys from the southern half. Before he passed from cholera he liked to share stories from the Bible, his former master being more liberal- minded when it came to slaves and religion. She enjoyed the stories and parables and supposed that white men had a point: Talk of salvation could give an African ideas. Poor sons of Ham. Her last husband had his ears bored for stealing honey. The wounds gave up pus until he wasted away.
Ajarry bore five children by those men, each delivered in the same spot on the planks of the cabin, which she pointed to when they misstepped. That’s where you came from and where I’ll put you back if you don’t listen. Teach them to obey her and maybe they’ll obey all the masters to come and they will survive. Two died miserably of fever. One boy cut his foot while playing on a rusted plow, which poisoned his blood. Her youngest never woke�up after a boss hit him in the head with a wooden block. One after another. At least they were never sold off, an older woman told Ajarry. Which was true—back then Randall rarely sold the little ones. You knew where and how your children would die. The child that lived past the age of ten was Cora’s mother, Mabel.
Ajarry died in the cotton, the bolls bobbing around her like whitecaps on the brute ocean. The last of her village, keeled over in the rows from a knot in her brain, blood pouring from her nose and white froth covering her lips. As if it could have been anywhere else. Liberty was reserved for other people, for the citi- zens of the City of Pennsylvania bustling a thousand miles to the north. Since the night she was kidnapped she had been appraised and reappraised, each day waking upon the pan of a new scale. Know your value and you know your place in the order. To escape the boundary of the plantation was to escape the fundamental principles of your existence: impossible.
It was her grandmother talking that Sunday evening when Caesar approached Cora about the underground railroad, and she said no.
Three weeks later she said yes.
This time it was her mother talking.

Most helpful customer reviews

429 of 461 people found the following review helpful.
Things we were never taught in school
By Sherry Thorn
I chose this book, frankly, because Oprah chose it for her book club. As a lower middle class white child, educated in the '60's, I was well aware of the segregated south, but I had no idea the depth of the degradation and depravity of what people of color had endured in this country. The land of the free, home of the brave......unless you were a person of color. Kidnapped from your village in Africa, sold into bondage......IF you had survived the arduous journey from the Dark Continent to the Americas. Seeing your heritage stripped from you, as surely as your dignity and humanity as you stood on the auctioneers' block.
Bearing children, only to see them torn from you to satisfy your master's debts. I am sure that these atrocities were part of my education, but this novel brings them more to the forefront than any textbook ever did. Even my college textbooks were circumspect in their description of man's inhumanity to man. For example, I did not know that all abolitionists were not involver in the underground railroad for purely altruistic reasons. Some actually used the newly "freed" slaved for medical research, delivering them from one sort of subhuman bondage to another. This book is a real Eye-opener for anyone educated in the public school system . Our textbooks did NOT tell the whole story. This novel gives a glimpse into the hardships and injustices we really never grasped in our American History class. An easy, if unsettling, read for this white girl!

247 of 271 people found the following review helpful.
A STORY THAT WILL HAUNT READERS FOR A LONG TIME!
By A Journey Without Map
Colson Whitehead is no stranger to many readers as he has authored several widely acclaimed books since he made his debut with The Intuitionist in 1999. His latest work, The Underground Railroad which is sharp and ingenious, follows the harrowing plight of Cora who was a young slave on the Randall estate in Georgia. Set around the year 1812, Cora’s story is all the more heart-wrenching as her mother fled the cotton plantation leaving her behind, to fend for herself. What could have prompted Cora’s mother to leave her behind is in the realm of speculation. She was never found and successfully dodged the tracker who was assigned to track her down.

While it is easy to jump to conclusions and label her as someone shorn of love and affection for Cora, reading about the immense difficulties faced by the slaves on the plantation tempered one’s judgemental attitude. It was beyond brutal – the ugly face of inhumanity laid bare. The slaves are subjected to all kinds of cruel and inhumane treatment – they are whipped, thrashed and raped at the slightest pretext and excuse. And in some instances, just for pure enjoyment and amusement. Public execution was reserved as the harshest punishment, but to many living without dignity and honor was far worse than public execution.

The arrival of a new slave, Caesar, brought hope for Cora but it was a daunting one. Author Colson Whitehead masterfully narrated their story and painted a horrific picture of slavery during the period. The character of Cora was well fleshed, and would be hard to forget. The story was well conceived and the secondary characters, especially Caesar, helped to make a solid read. All in all, this is a compelling book which will enable many readers to revisit the past though the manner in which Cora escaped was a bit farfetched. But The Underground Railroad by Colson Whitehead is a book that will haunt many readers for a long time to come.

57 of 61 people found the following review helpful.
Too fictionalized for my tastes; no emotional connection to characters. Lackluster.
By Laurie@The Baking Bookworm
This book has gotten quite the boost on social media especially with Oprah touting it as her latest book club read. Even though Oprah and I have had a tempestuous (albeit one-sided) bookish relationship in the past I thought I'd give this book a try because the slavery era in the US is one of my favorite eras to read about. It showcases the dichotomy of the indomitable spirit and resilience of human beings despite the most horrific, vile and degrading actions that one person can inflict upon another.

Even with all the hype and Oprah's seal of approval I wasn't a fan of this book. There was a lot of good description of the era, some emotional scenes of abuse which are vividly detailed and many diverse characters but it lacked a complexity to the plot and an emotional connection to the characters. Cora, and especially Caesar, felt underdeveloped with their inner feelings muffled to the reader. I also found the flow of the plot to be choppy as readers are repeatedly taken from the main plot into subplots and there were vast sections, mainly towards the end, where the plot would lag and my interest faltered.

But my biggest beef has to be the author's fictionalized idea of the Underground Railroad. He described it as an actual subterranean railroad which brought slaves to freedom. I realize that his concept of the real Underground Railroad was stated on the cover and that it's a historical FICTION read. But this subway of sorts is too far fetched and I feel that the author took too many liberties moving the book into the historical fantasy genre. My first issue is that it confuses people who already know about the Underground Railroad (I had to reread several sections when it was first introduced because I thought I had misunderstood his intent). There was no actual railroad with tracks, engines and conductors. Instead it was a vast, intricate network of people who risked their own lives to hide and help slaves escape to the north, many of which came here to Canada. I've recently seen people posting pictures online of underground rail tracks in relation to this book. Now I'm concerned that people who didn't know much about the actual Underground Railroad will now mistakenly think there was a train to carry people who were fleeing torture and death at the hands of the people who claimed that they owned them. I don't think that addition to this story does the real underground railroad justice.

There were a few things that I did enjoy about this book. It details a different side to the era for me, specifically how former slaves were treated in the northern states and some of the racism that was still running rampant. It was sad how the white population viewed and treated former slaves and their fear that this growing group would gain in power resulting in some white people proposing sterilization of the black populace. This was all new information to me.

For someone like me who has read a lot about this era I felt this book was lacking in a few areas. I tried not to compare it to books like Roots by Alex Haley (my favourite book), The Kitchen House and Glory Over Everything by Kathleen Grissom and The Book of Negroes by Lawrence Hill (all stellar books) but, honestly, how can you not?

I feel like I'm supposed to wax poetic about this book and shout my love for it from the rooftops. Everyone and their brother adores it but it just didn't do it for me. While it had great intentions this book didn't live up to the hype nor the vivid and engrossing books about slavery and the underground railroad that have come before it.

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