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Definitive VoiceXML, by Adam Hocek, David Cuddihy
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Definitive VoiceXML bridges the gap between enterprise and telephony developers, thoroughly addressing the unique challenges of building business voice systems and voice-enabling existing systems. Includes in-depth coverage of VoiceXML programming; effective architectural approaches; and detailed application case studies utilizing VoiceXML, Java servlets, JSP, and .NET. One of the first books to cover the new VXML 2.0, SRGF, and SSML specifications.
- Sales Rank: #4327454 in Books
- Published on: 2002-11-21
- Original language: English
- Number of items: 1
- Dimensions: 1.29" h x 7.14" w x 9.24" l,
- Binding: Paperback
- 480 pages
From the Back Cover
The start-to-finish guide to building enterprise-class VoiceXML applications.
- Code examples and UML diagrams provided for each VoiceXML element
- Fully developed VoiceXML applications using Java servlets, JSP, and .NET
- Detailed coverage of text-to-speech and automatic speech recognition technologies
Definitive VoiceXML bridges the gap between enterprise computing and telephony engineering, demonstrating exactly how to build new enterprise-class voice applications and voice-enable existing applications. It's the first book that delivers the depth and breadth of knowledge needed by both enterprise and telephony developers, thoroughly addressing the unique challenges of building voice systems for business.
- VoiceXML in depth: its role, goals, and key techniques
- Effective ways to architect and integrate enterprise voice applications
- Detailed case studies utilizing VoiceXML, Java servlets, JSP, and .NET
- Thorough coverage of the W3C VXML 2.0 standard
- Speech Recognition Grammar Format (SRGF) and Speech Synthesis Markup Language (SSML)
- Complete VoiceXML language reference
Whether you're developing systems for customer service, finance, travel, wireless commerce, or anything else, Definitive VoiceXML gives you the proven techniques you need to maximize performance, reliability, and ROI.
Part of The Charles F. Goldfarb Definitive XML Series
About the Author
ADAM HOCEK has more than 20 years of engineering experience in telephony hardware and software, digital signal processing, and speech processing. At Broadstrokes, Inc., he specializes in developing Java and XML systems to facilitate multidevice communication and collaboration.
DAVID CUDDIHY is a professional software engineer specializing in the areas of genomics, signal processing, audio recognition, and object-oriented software architecture and design. He currently develops VoiceXML-based interactive voice applications for Tell-Eureka Corp. About the Series Editor
Charles F. Goldfarb is the father of XML technology. He invented SGML, the Standard Generalized Markup Language on which both XML and HTML are based. You can find him on the Web at xmlbooks.
Excerpt. © Reprinted by permission. All rights reserved.
Foreword
Speech is the most human of human interfaces. No written text has the impact of a baby’s cry, a lover’s whisper … or your boss calling you into his office!
But until recently, the cost and complexity of implementation meant that there was no freedom of speech where software interface design is concerned.
Voice applications required a special purpose computer equipped with telephony and voice synthesis hardware. The software to program these machines was proprietary, complex, and arcane.
Now XML is changing all that — as it has so many other aspects of computing — in the form of a markup language for describing and controlling conversations. VoiceXML, in conjunction with advances in speech recognition and synthesis, is rapidly making the Web a vocal medium.
Adam Hocek and David Cuddihy are just the people to teach you how to take advantage of this new technology. They are professional engineers with decades of telephony and audio experience, and they work with VoiceXML every day.
XML may not be a spoken language, but with VoiceXML and this book you can bring the power and freedom of speech to your applications and Web sites.
— Charles F. Goldfarb, Saratoga, CA, November 15, 2002
Most helpful customer reviews
7 of 7 people found the following review helpful.
Superior book on VoiceXML and Voice Technologies
By S. FRANKO
I seldom write reviews for books on Amazon, but I just had to do it for this excellent book. This book is by far the best resource for building enterprise caliber voice applications. I have purchased 5 other VXML books and none of them delivers the information that this book does. This book not only delivered the content I needed, but it's comprehensive and deals with complex issues in a simplified fashion. The real highlights of this book are Chapters 4 and 5. Chapter 4 explains Enterprise applications, possible architectures for dealing with state, and interacting with a backend. Chapter 5 deals with more of a deployment and physical architectural angle. Get it for those two chapters alone.
The only thing that I found missing was techniques for versioning a voice application (No not the CVS source-code control type versioning). I mean having the same backend server provide different content to the same voice browser and techniques on structuring your application to smoothly transition from one set of content to another. For example, the voice browser cache is full of old static content - how can I gracefully switch to new content without forcing a dump of the existing cache through the HTTP headers or some other external mechanism - It has to do with using relative pathing beneath the application root document for vxml scripts and static content. Some information about Browser to Browser interactions might also be nice - but I recognize the VBI specs are just emerging.
Anyway, anyone thinking of building a real voice application with speech recognition and integration to backend applications and data should definitely add this book to their library. It has helped me tremendously. Two thumbs up!
5 of 5 people found the following review helpful.
One of my better tech book buys
By Oscar I. Camejo
This book is really two books in one. A VXML tutorial and an overview of all the technologies used to build voice applications. The authors, in the overview portions, have presented detailed information yet have made it manageable enough to allow the reader to gain a good hold of the material without getting lost in the detail. Where the book really stands out though is in the VXML tutorial. The tutorial is written in a layered fashion in which the basic concepts are presented before moving on to the next more advanced feature. At each step an example is used to help make the concepts concrete. I loved the fact that the authors never underestimate the my intelligence nor did they seek to impress the me with their advanced knowledge. I was very happy to find this in a recently published technical book. I was able to move quickly though the tutorial building on the example presented. I bought the book hoping to come up to speed on new voice application technologies having been out of that field for many years. The book has done that and I consider it one of my better tech book buys.
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